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Terms and conditions of the service

Terms and conditions of the service

Who we are

Our website address is:, Registration Number: 2323373-9

Terms and conditions of the service


1.1 These terms and conditions include the terms and conditions for the use of the e-commerce service or making a telephone order by (2323373-9) terms of order and delivery.

1.2 By registering for the Service or making a telephone order or purchasing products from the Service, the User of the Service (the “Customer”) accepts the terms and agrees to abide by these terms. The service has notices and operating instructions that specify these terms and conditions.

1.3 The contact and company information of the individual Service Provider who is a contractual party of the Customer is stated in the Service.


2.1 Use of the e-commerce service requires a valid e-mail address. Registration is not necessary to use the Service, but some functionalities of the Service are only available to registered and logged in users.

2.2. Use of the telephone subscription service requires a working telephone subscription. Registration is not necessary to use the Service.

2.3 The Customer is responsible for the accuracy of the information provided to the Service Provider and for the use and storage of the username and password.

2.4 has the right to refuse registration and, if necessary, to close the Customer’s ID at its own discretion.

Products, ordering and delivery

3.1 The order is binding on the Customer. The order is confirmed by sending an e-mail to the address provided by the customer. After confirmation, the sales agreement is binding on the Customer and the Service Provider in accordance with these terms and conditions.

3.2. If the Customer places an order via the telephone ordering service, the Customer’s order is confirmed by sending a text message to the Customer to the telephone number or e-mail address provided by the Customer. After confirmation, these terms and conditions are binding on both the Service Provider and the Customer.

3.3 The information and price of each product will be announced on the product pages of the Service or when the Customer inquires about them by telephone. The prices quoted are the prices at the time of ordering. Product prices may change between order and delivery date. The final prices of the products are determined by the delivery date and are the same as at the time of delivery. Changes most often occur in fruit and vegetable prices.

If the valid campaigns have ended on the selected delivery, the service will notify you. If the price of the product is determined by weight, the Service will state the price per kilogram of such product. The final price will be determined after the product has been collected and weighed in the Service Provider’s store. Prices quoted include VAT but do not include delivery charges.

3.4 The images on the product pages as well as the stated product information are for guidance only. Consequently, the product delivered to the Customer may differ, for example, in appearance or other features from the image or information on the product pages, and or the Service Provider is not responsible for such deviations. Product pages do not constitute a legally binding offer. and / or the Service Provider is not responsible for the information on the manufacturers’ own pages of the products sold in the Service.

3.5 The product pages of the service indicate any restrictions related to the availability of the product. and the Service Provider do not guarantee that all products are available. In connection with the order, the Customer may accept that the Service Provider delivers a replacement product corresponding to the product instead of the temporarily discontinued product. When the product is temporarily out of stock, the service provider will not deliver the product in question as a post-delivery after receiving the product. If delivery difficulties occur with the ordered product, the Service Provider shall notify the Customer thereof.

3.6 Orders are delivered only in Finland. If the delivery area is otherwise delimited, the delimitations will be announced in the Service. Products purchased through the Service may not be resold.

3.7 The delivery options selected by the Customer are announced in the Service or when placing a telephone order on the telephone. The Service Provider may use the subcontractors of its choice to deliver the purchases to the Customer. Customer agrees to disclose its contact information to such subcontractor for delivery of the order. Delivery takes place to the delivery address provided in connection with the order. The Customer undertakes to be present and available at the address provided at the chosen delivery time, or to ensure that another person authorized by him can receive the ordered products on behalf of the Customer.

If the customer selects “I want the delivery to be left outside the door without a separate customer contact when handing over the delivery” (in the service: “I want the delivery to be left outside the door”), the Service Provider’s liability ends when the products are delivered to the customer’s door and the customer is responsible for delivery from that moment onwards. The above option is selectable and valid in the online store for the time being, during the state of emergency in Finland. reserves the right to change this condition according to the situation.

If the Customer fails to comply with his / her obligation to accept the above, the Service Provider may charge him / her the cost of transporting the products returned to the store, even if the products are not redeemed later. If the delivery as a whole appears to be delayed or delayed, the Service Provider will endeavor to contact the Customer to agree on a new delivery time.

3.8 If the Service Provider offers a pick-up option, the Customer has the option to pick up the products from the Service Provider’s store during the pick-up period by selecting “pick-up” as the ordering option.

3.9 Upon receipt of the products, the Customer must check that the delivery corresponds to the Customer’s order and that no external transport damage is visible in the products. Product defects and transport damage must be reported without delay after delivery. Subsequent notifications will not be accepted.

3.10 In connection with home delivery, the driver delivering the order will not accept return bottles or cans or similar pledged or non-pledged beverage packages as payment or otherwise for return.

Payment options

4.1 The customer pays for the ordered products with the most commonly used bank or credit card upon delivery.

4.2. In the telephone ordering service, the Customer can choose the most commonly used bank or credit cards as the method of payment, and payment will be made upon delivery. The customer will receive a receipt upon payment.

4.3 Payment by card online In connection with the order, the customer enters the card information into the service provider. The card information is stored in the service. This way, you only need to enter the card information once. By saving the card, the customer agrees that the purchases made will be charged to the card after the products have been collected. After charging, the customer receives a receipt, which remains visible in the online store and is delivered by e-mail. The final price of the order is determined by the collection. The price is affected by e.g. the final weight of the products to be weighed (fruit, vegetables, meat, fish), additional orders placed via the additional information field and possible product refunds. The customer is responsible for ensuring that the payment card provided by him has sufficient cover to pay the final price of the order. If the margin is not enough, the customer is notified of the failure of the payment transaction. If the payment cannot be collected from the notified card or other agreed payment method, the order will be considered canceled and the customer will be notified of the cancellation and the reason for it.

Return and cancellation policy

5.1 Foodstuffs: In accordance with Chapter 6 of the Consumer Protection Act, there is no right of withdrawal applicable to distance selling in individual deliveries of foodstuffs and other groceries. There is also no right of cancellation for orders from corporate customers.

5.2 Consumables: The customer can cancel his order before the collection has started by notifying the customer service during its opening hours. Pursuant to Chapter 6 of the Consumer Protection Act, there is no right of withdrawal applicable to distance selling in individual deliveries of food and other groceries. However, in accordance with Chapter 6 of the Consumer Protection Act, the customer has the right to cancel the sale of other products within 14 days of delivery of the order. Such consumables have a 14-day right of exchange and return for unused, marketable and undamaged original packaging against a receipt. The Customer may exchange or return the product in the store for which the Service Provider has placed the order. Product exchanges and returns are handled at the Service Provider’s customer service point.

Limitation of Liability

6.1 or the Service Provider shall not be liable for direct or indirect damages caused to the Customer in connection with the use of the Service or due to the fact that the Service is not available.

6.2 These terms and conditions do not limit the liability of or the Service Provider for personal injuries caused by negligence, nor such liability, which cannot be excluded or limited pursuant to the applicable mandatory consumer protection legislation.

Privacy Policy

7.1 New users of the Service can register as users of the Service with email or facebook login.

7.2. You can read the privacy statement of the online store Here .

Other terms and conditions

8.1 and / or the Service Provider are not responsible for the suitability of the product purchased from the Service for the Customer.

8.2 and the Service Provider do not provide any assurance as to the accuracy, completeness or timeliness of the Service. The Customer understands and accepts that the Customer uses the Service at his own risk and that and the Service Provider do not provide an assurance that there will be no interruptions or errors in the operation of the Service or that its use would be safe.

8.3 or the Service Provider shall not be liable for delays caused by force majeure.

8.4 All rights in the content of the Service belong to, the Service Provider and / or their partners. Copying or using the materials without ‘s permission is prohibited for purposes other than the Customer’s own personal private use.

8.5 and / or the Service Provider has the right to change the content of the Service and these terms and conditions. The Customer accepts the changes when using the Service. The terms and conditions in force at any given time can be viewed on the Service’s website or they can be delivered to the Customer separately at his request. It is the customer’s responsibility to review any changes to these terms and conditions and to record the terms and conditions applicable to each order they place.

8.6 The service may include services offered by third parties or links to such services. Such third-party services are subject to separate terms and conditions and privacy principles. and / or Service Provider is not responsible for such third-party services and their use, or other exploitation of a contractual relationship between the Customer and such third party, not between the customer and the and / or service provider.

8.7 The Customer is responsible for all use with his username and password and for ensuring that the use complies with the terms of this agreement. The user is responsible for the confidentiality of the password.

8.8 The User undertakes to use the Service only for purposes in accordance with the law and good practice. The Customer is fully liable to the Service Provider, other users and third parties for any damage caused by the use of the Service in violation of these terms and conditions, law or good manners. and the Service Provider have the right to block the use of the Service and make purchases at any time.

8.9 Finnish law shall apply to any disputes between the Customer and the Service Provider concerning the agreement.

If the dispute concerning the trade agreement cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board ( Before taking the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advice of the Local Register Office (

If the negotiations and the above-mentioned dispute settlement procedures do not reach a solution to these terms, the resulting disputes will be finally settled in a Finnish court.

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